Remote Customer Service Representative (Connecticut Residents Only)

Expivia Interaction Marketing Group Inc. is seeking customer-focused professionals to join their growing remote team. As a Customer Service Representative, you will be the first point of contact for individuals seeking information and assistance, providing exceptional service and helping connect customers with community resources.

Responsibilities:

• Professionally answer inbound customer inquiries
• Listen carefully to understand each customer's needs
• Provide accurate information and connect customers with available community resources
• Research programs and services to best assist callers
• Accurately document customer interactions
• Maintain confidentiality while following company procedures
• Deliver an outstanding customer experience on every interaction

Requirements:

• High School Diploma or GED required
• Must currently reside in the state of Connecticut
• Strong computer and data entry skills
• Excellent verbal and written communication skills
• Reliable high-speed internet and a dedicated, distraction-free home workspace
• Previous customer service, call center, healthcare, human services, social services, or related experience preferred