Customer Service Representative

Endeavor is a company that sells and promotes residential and business services while assisting customers with various inquiries. The role involves handling customer service tasks, promoting products, and reaching sales goals.

Responsibilities:

• Assist customers in a friendly and courteous manner with billing inquiries, new service requests, service plan changes, disconnects and service questions and concerns. Completes appropriate service orders or paperwork accordingly
• Tier 1 resolution of customer issues and problems using defined polices and procedures
• Handles disconnects and reconnects of services of customers with late payments
• Develops and sends correspondence to customers including membership applications, billing information, etc
• Informs and educates customers and potential customers of the technology available to them as well as who Endeavor is as a cooperative
• Promotes and sells products, services and solutions to new, existing, and potential residential and business customers, capitalizing on new sales opportunities within the customer base
• Responsible for reaching established goals
• Attendance at Endeavor community events

Requirements:

• High school diploma or equivalent
• Three to five years of customer service and sales experience
• Knowledge of company products and services
• Knowledge of company policies and procedures
• Knowledge of general office procedures
• Skill in operating various office equipment such as personal computer, copier, fax, and telephone systems
• Skill in oral and written communication
• Skills in prioritizing and completing multiple projects
• Skill in identifying problems and resolutions
• Skilled in providing excellent customer service and the ability to communicate with customers, co-workers and various business contacts in a professional and courteous manner
• Ability to maintain confidentiality
• Ability to follow written and oral instructions
• Ability to work with frequent interruptions
• Ability to pay close attention to detail
• Skilled in presenting and selling products and services
• Ability to effectively function as a team player