Director of Product Design

Limble is revolutionizing the way businesses manage their maintenance operations by providing a comprehensive suite of software solutions. They are seeking a Director of Product Design to lead and scale their UX function, working closely with cross-functional teams to enhance product adoption and user experience.

Responsibilities:

• Lead, mentor, and grow a multi-functional design team
• Build a high-performance design culture grounded in craft, curiosity, and user empathy
• Define career ladders, growth frameworks, and hiring plans to scale the team as Limble grows
• Foster a data and feedback-rich environment with strong design critique and review practices
• Serve as a strategic UX partner to the VP of Product, contributing to roadmap prioritization and product vision
• Represent the voice of the user at the leadership level, ensuring UX considerations are embedded in product strategy from day one
• Partner with Product Marketing, Customer Success, and Support to connect UX work to customer outcomes and commercial goals
• Collaborate closely with Engineering to ensure design feasibility, velocity, and quality
• Explore how AI can directly inform in-product experiences for end users, reducing friction and accelerating time-to-value
• Champion and operationalize Pendo as Limble's primary platform for user analytics, in-app guides, and behavioral insights
• Build internal practices and rituals around Pendo data—establishing how the team uses usage analytics, funnel data, and NPS signals to drive design decisions
• Spearhead the team's adoption of AI-powered tools across the design workflow to reduce time from initial insight to validated solution
• Partner with Product and CS to align on metrics that matter: adoption, activation, task success, and time-to-value
• Drive a culture of hypothesis-driven design with regular usability testing, A/B testing, and quantitative validation
• Oversee Limble's technical writing and in-app content function, ensuring documentation and guides meet a high bar for clarity and usability
• Define and enforce best practices for in-app onboarding, tooltips, walkthroughs, and contextual help—leveraging Pendo's guide capabilities
• Partner with Customer Success and Support to identify friction points and translate them into scalable self-serve content solutions
• Bring a strong point of view on instructional design principles and how they apply to a B2B SaaS product experience
• Evolve and maintain Limble's design system to support scale, consistency, and speed across the product
• Set and uphold a high bar for interaction design, accessibility, and visual quality
• Ensure UX research is integrated into the design process—not an afterthought

Requirements:

• 7+ years of UX leadership experience managing multi-disciplinary teams
• Proven track record scaling a UX function in a B2B SaaS environment
• Hands-on experience with Pendo with demonstrable ability to translate behavioral data into design decisions
• Demonstrated experience using AI tools to accelerate the design process and support design system governance and maintenance
• Familiarity with instructional design principles and in-app onboarding/guide best practices
• Strong cross-functional collaboration skills across Product, Engineering, Marketing, CS, and Support
• Experience building, maturing, and maintaining a design system from the ground up
• Excellent communication and storytelling—you can align stakeholders and make the case for UX investment