Software Engineer, AI Agents

The company is building an AI-powered customer engagement platform that transforms customer data into personalized actions across enterprise tools. The Software Engineer, AI Agents will design and build production-ready AI agents, LLM pipelines, scalable backend systems, and intelligent automation products while collaborating with executive leadership and cross-functional teams.

Responsibilities:

• Design and build production-ready AI agents that help businesses automate customer engagement and marketing workflows
• Prototype and rapidly iterate AI-powered product experiences using modern LLMs and AI frameworks
• Build scalable backend systems supporting AI-powered decision making and intelligent automation
• Develop production-grade LLM pipelines capable of solving complex customer problems
• Build AI agents that analyze customer data, generate insights, and recommend business actions
• Work directly with the CTO and COO to prototype new AI product lines from concept through production
• Evaluate emerging AI models, frameworks, and methodologies to determine the best production architectures
• Design scalable backend services supporting AI workflows and enterprise customer data
• Build highly reliable production systems capable of serving enterprise-scale workloads
• Partner closely with Product, Engineering, and Design to create intuitive AI-assisted user experiences
• Make key technical decisions around AI architecture, backend systems, and product direction
• Improve engineering quality, scalability, performance, and reliability across AI products

Requirements:

• 5–12 years of software engineering experience
• Experience building core product features at high-growth VC-backed startups
• Experience shipping AI-powered production products from concept through launch
• Experience working in Series C–F startup environments or similarly fast-growing companies
• Experience building products with significant customer and business impact
• Demonstrated progression in ownership, technical scope, or engineering leadership
• Strong product mindset with demonstrated ability to build 0→1 products
• Strong backend software engineering experience
• Experience building complex AI applications beyond simple RAG implementations
• Experience architecting production AI systems and LLM-powered applications
• Strong proficiency with TypeScript and modern backend development
• Experience designing scalable distributed backend systems
• Experience rapidly prototyping AI-powered products
• Strong understanding of LLM architectures, prompting strategies, tool calling, and AI workflows
• Experience evaluating AI models and selecting appropriate production architectures
• Strong understanding of APIs, data infrastructure, and scalable backend services
• Ability to design production systems balancing reliability, scalability, latency, and cost
• Strong engineering fundamentals across system design, architecture, and software quality
• Strong communication skills
• Excellent product intuition
• High ownership mentality
• Strong customer empathy
• Comfortable operating with ambiguity
• Highly intellectually curious
• Structured problem solver
• Self-directed and proactive
• Strong collaboration across Product, Engineering, and Leadership
• Comfortable rapidly learning new technologies
• Passion for AI and building customer-facing products
• Experience working as an early engineering hire or startup founder preferred
• Bachelor's or higher degree in Computer Science, Mathematics, or a related technical field preferred
• Degree from a top engineering university strongly preferred
• Coursework or practical experience in Artificial Intelligence or Machine Learning is a plus