Senior Customer Success Manager

Assort Health is a company dedicated to making exceptional healthcare accessible anytime, anywhere. They are seeking a Senior Customer Success Manager to manage strategic customer relationships and guide complex healthcare organizations in utilizing their AI-powered patient experience platform.

Responsibilities:

• Own Assort's most strategic accounts through the entire customer journey — serve as the primary relationship holder for our largest, most complex healthcare customers, spearheading both executive strategy and the operational details from launch through renewal and expansion
• Be a strategic advisor on agentic AI — partner with C-suite and operating leaders to transform how patients experience care, expanding their vision of what's possible with AI and delivering measurable outcomes
• Diagnose and solve with data — proactively identify, surface, and address risks and opportunities, and translate insights into recommendations that drive ROI, unlock productivity, and improve AI agent performance
• Be the voice of the customer — develop deep fluency in Assort's product and partner closely with Sales, Implementation, Product, and Engineering to ensure our enterprise customers’ needs shape what we build, sell, and deliver
• Build scalable systems — own design and implementation of playbooks, processes, and tools that let us deliver consistent, world-class support as we rapidly grow
• Travel to client sites (up to 25%)