Product Manager

Gartner, Inc. is a leading company guiding enterprise leaders with expert analysis and insights. They are seeking a Product Manager to support Salesforce enhancements and ensure visibility of activities across the Account Team, focusing on user journeys and product lifecycle management.

Responsibilities:

• Partner with key processes in prospecting, pipeline, and fulfillment teams to understand and fill gaps throughout the user journey
• Evolve the usage analytics to identify unknown/unforeseen user behavior and technology anomalies to further improve tools and quickly identify production issues
• Lead the product lifecycle and drive the product roadmap, including Salesforce enhancements from discovery, through design, journey story process, development, and in-market iterations
• Partner closely with SCRUM development and technical teams for the feasibility of product designs, particularly within Salesforce Sales and Service Clouds. Support in managing and influencing stakeholders across Marketing, Sales, Sales Ops, IT, et al to champion the technology roadmap
• Support the required organizational change to ensure products are impactful at scale including change programs, communications, and trainings
• Understanding customer and business needs across core business partners and synthesizing opportunities
• Ensuring the visibility of activities across the Account Team and mapping engagements for prospect and licensed user journeys
• Managing and leveraging large volumes of data across multiple business units that drive significant processes to inform product decisions
• Integrating input from multiple channels—including user journeys, industry research, and stakeholder requests—into product priorities and requirements
• Prioritizing projects and features based on impact and alignment with the team’s long-term goals and strategy
• Collaborating with the scrum team to design, build, launch, and assess MVPs
• Establishing a vision and roadmaps for Account and Engagement Planning workstreams and providing visibility to business and technical stakeholders