Senior Client Strategy Lead

Creatify AI is building an innovative AI advertising platform that automates the video ad lifecycle. As a Senior Client Strategy Lead, you will manage a portfolio of enterprise customers, ensuring their ongoing success through strategic insights and support, while driving customer retention and platform adoption.

Responsibilities:

• Serve as the primary strategic contact for a portfolio of enterprise customers after onboarding
• Build trusted relationships with marketers, media buyers, creative teams, and executive stakeholders
• Lead recurring business reviews focused on customer objectives, campaign performance, and future opportunities
• Coordinate across Creative Strategy, Product, Engineering, Sales, and Customer Success to ensure every customer receives exceptional support
• Represent the voice of the customer by sharing insights that influence product direction and best practices
• Analyze campaign performance across Meta, TikTok, Google, and other digital advertising platforms
• Translate performance data into clear, actionable recommendations
• Partner with Creative Strategists to prioritize new creative testing opportunities
• Help customers understand why campaigns succeed or underperform and recommend practical next steps
• Introduce customers to new AI capabilities, workflows, and product features that improve efficiency and campaign performance
• Ensure insights from every campaign are incorporated into future testing strategies
• Monitor customer health, adoption, and overall account performance
• Identify opportunities to deepen platform adoption and expand customer relationships
• Partner with Sales on renewals, account planning, and expansion opportunities
• Build business cases based on customer outcomes and measurable ROI
• Help develop customer success stories, best practices, and playbooks that can be scaled across the organization