Customer Service Specialist

Sparks Wiz Limited is a leading engineering consultancy firm dedicated to providing innovative and sustainable engineering solutions. They are seeking a dedicated and detail-oriented Customer Service Specialist to provide exceptional customer support, manage client communications, and assist with the day-to-day operations of engineering projects.

Responsibilities:

• Serve as the primary point of contact for clients, addressing inquiries, resolving issues, and providing information about our services
• Assist in coordinating and tracking project timelines, ensuring client requirements are met and communicated effectively to the engineering team
• Maintain customer experience with regular communication with clients through phone, email, and in-person meetings, providing updates on project status and gathering feedback
• Prepare and maintain accurate records of client interactions, project progress, and service reports
• Identify and resolve client concerns promptly, escalating complex issues to appropriate team members or management when necessary
• Ensure that all client interactions are handled professionally and in accordance with company standards and policies
• Work closely with the engineering team to relay client needs and ensure seamless project execution
• Perform various administrative duties such as scheduling meetings, preparing reports, and handling correspondence

Requirements:

• High school diploma or equivalent
• Previous experience in customer care, preferably within an engineering or technical environment
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Proficient in Microsoft Office Suite and customer relationship management (CRM) software
• Ability to understand and convey technical information
• Problem-solving skills with a proactive attitude
• Bachelor's degree in Business Administration, Communication, or a related field