Technical Project Manager, Onboarding

SHOPLINE is a company focused on e-commerce solutions, and they are seeking a Technical Project Manager (TPM) for Onboarding to lead the launch strategy and technical execution for high-value Key Accounts. The TPM will manage the onboarding process from contract signing to 'Go-Live', addressing technical challenges and ensuring a seamless experience for enterprise merchants.

Responsibilities:

• Design, oversee, and optimize the comprehensive technical onboarding and project management framework for Key Accounts from kickoff to successful site launch
• Establish clear project milestones, manage cross-functional dependencies, and proactively drive launch momentum
• Act as the primary owner for resolving general project blockers (e.g., resource constraints, shifting priorities) to prevent project drift
• Own the translation of enterprise business requirements into platform architectures
• Map high-level solutions (integrations, ERPs, custom logic) and determine the most efficient execution path—whether via team delegation or AI-augmented workflows
• Act as the ultimate custodian for complex legacy platform migrations
• Maintain a deep understanding of end-to-end data mapping to ensure 100% data integrity, directing technical team members or utilizing AI-driven migration tools to execute data scripts seamlessly
• Serve as the premier technical SME during onboarding
• Diagnose root causes of API or integration bottlenecks and strategically delegate remediation to engineering resources
• Serve as the trusted, technical consultant and primary point of contact for enterprise merchant stakeholders, including CTOs, E-commerce Directors, and external development agencies
• Anticipate technical and operational roadblocks early
• Manage scope creep constructively, communicating technical platform constraints transparently to clients while presenting creative, viable workarounds

Requirements:

• Minimum of 3–5 years of experience acting as a Technical Project Manager, Technical Onboarding Manager, or Solutions Engineer within the e-commerce SaaS space (e.g., Shopify, BigCommerce, WooCommerce)
• Proven track record of managing complex, high-volume data migrations and configuring custom enterprise integrations (ERP, CRM, 3PL, and custom checkouts)
• Strong working knowledge of web ecosystems, including REST/GraphQL APIs, webhooks, HTML/CSS, templating languages (e.g., Liquid/Stencil), DNS configurations, and data mapping
• Elite proficiency with critical path and phase-gated delivery frameworks (PMP or equivalent required)
• Familiarity with Agile/Scrum methodologies (CSM or equivalent) a plus, for cross-functional coordination with engineering teams
• Elite verbal and written communication skills with the ability to translate complex technical constraints into clear, actionable business insights for non-technical stakeholders
• A self-starter mindset comfortable with navigating ambiguity, solving unprecedented project blockers, and defining scalable delivery processes from scratch