Staff Product Manager – IT Go-to-Market (Post Sales)

MongoDB is a leading data platform company that empowers innovation at market speed. They are seeking a Staff Product Manager for their IT Go-to-Market team to oversee technology products that enhance sales and marketing operations, focusing on improving seller productivity and enabling data-driven decision-making.

Responsibilities:

• Build AI-powered Customer Success and customer health platforms
• Define workflows for customer risk detection, prioritization, and proactive engagement
• Integrate Salesforce, telemetry, support, and analytics systems into unified experiences
• Drive automation for escalations, ticket creation, customer communications, and operational workflows
• Partner with CS teams to improve productivity, adoption, retention, and revenue outcomes
• Define requirements for AI agents, health scoring, and telemetry-driven insights
• Familiarity with the entire post sales motion that involves Professional Services, Technical Support and Customer Success
• Deep understanding of User Journey and Workflows for all of the post sales motions. Ideally led large transformations and built custom solutions to meet business needs
• Define and communicate the product vision and roadmap for GTM technology platforms
• Translate business strategy and operational needs into scalable product capabilities
• Identify opportunities to improve seller productivity, marketing effectiveness, and revenue workflows through technology
• Align product strategy with enterprise architecture, security, and platform standards
• Own the end-to-end lifecycle of GTM products from discovery and requirements through delivery and continuous improvement
• Develop clear product requirements (PRDs), define success metrics, and track product adoption and impact
• Use user feedback and data insights to refine priorities and improve the product experience
• Partner with Sales, Marketing, RevOps, Finance, Security, and IT teams to understand pain points and identify opportunities
• Represent the voice of the user, ensuring solutions address real operational challenges
• Communicate priorities, trade-offs, timelines, and progress clearly to stakeholders and leadership
• Build strong partnerships with engineering teams, architects, and external vendors
• Own and maintain the product backlog and roadmap, prioritizing work based on business impact and technical feasibility
• Collaborate closely with engineering teams in an Agile environment to plan and deliver product releases
• Balance new feature development with platform improvements and technical debt
• Ensure smooth product delivery by managing cross-team dependencies and aligning stakeholders
• Partner with enablement and change management teams to drive adoption of new GTM capabilities
• Communicate product changes and new features across impacted teams
• Monitor KPIs and support incident or problem management when issues arise

Requirements:

• 10+ years of Product Management experience in enterprise SaaS or cloud platforms
• Strong domain expertise in Customer Success, Customer Support, or Post-Sales operations
• Experience building custom workflow applications, automation platforms, or AI-powered tools
• Deep knowledge of Salesforce CRM and customer lifecycle processes
• Experience working with telemetry, analytics, and customer health data
• Ability to partner effectively with engineering, operations, and business stakeholders
• Familiarity with AI-enabled GTM workflows or automation tools
• Experience using product metrics and analytics to guide decisions
• Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience)