Product Manager, Senior Care - Prior Authorization and Concurrent Review

PointClickCare is a leading health tech company focused on empowering providers to deliver exceptional care. They are seeking a Product Manager to manage coverage and authorizations in a post-acute long-term care setting, ensuring that patient care and revenue are optimized. The role involves collaborating with engineering and design teams to deliver impactful product outcomes while leveraging AI and intelligent logic.

Responsibilities:

• Own the roadmap and backlog for your portfolio, keeping it prioritized against customer value and business impact
• Serve as the voice of the customer to your engineering team, translating customer needs, payer requirements, and data into clear user stories and acceptance criteria
• Run continuous discovery with case managers, nurses, and authorization teams, becoming a recognized expert on their problems, goals, and landscape
• Work cross-functionally with engineering, UX, and design to deliver and optimize the workflows that keep residents covered and facilities paid
• Assess product investment opportunities and incoming requests with thorough but lightweight rigor, and bring clear, reasoned recommendations to leaders and stakeholders
• Define and monitor product health metrics and adoption, and use what you learn to decide what to build next
• Identify opportunities to add value through AI, automation, and smarter logic, so a small centralized team can support many facilities at once

Requirements:

• Bachelor's degree in Healthcare, Engineering, Business Administration, or related field
• 3+ years of product management experience, including B2B experience with a direct sales team and enterprise customers
• Experience managing software products through the full development lifecycle
• Background in healthcare IT and in skilled nursing or post-acute workflows
• Ability to influence and drive alignment across engineering, design, and business stakeholders without formal authority
• Comfort with technical concepts including APIs, integrations, and modern development practices
• Excellent communication skills with both business and technical stakeholders, in writing and in person
• Experience building or integrating AI or ML powered product features
• Familiarity with skilled nursing or post-acute workflows such as coverage, authorizations, and managed care
• A track record of extending an established product with new capabilities and measurable value
• A bias toward product impact over process; you focus on outcomes, not just output