Customer Service Support Specialist

HB Travels is a travel services company dedicated to creating exciting and memorable journeys for clients. The Customer Service Support Specialist is responsible for delivering high-quality support across various channels, handling inquiries about travel bookings, and ensuring customer satisfaction through effective communication and problem-solving.

Responsibilities:

• Deliver responsive, high-quality support to HB Travels clients across phone, email, and online channels
• Handle inquiries about travel bookings, itineraries, and policies; provide clear information and troubleshooting; and resolve issues in a timely, empathetic manner
• Manage support tickets, document interactions, and coordinate with travel advisors and partners
• Follow up to ensure customer satisfaction
• Assist with technical support related to online booking tools
• Maintain accurate customer records
• Contribute feedback to improve support processes and overall client experience

Requirements:

• Strong customer-facing skills, including Customer Support and Customer Satisfaction, with a commitment to delivering courteous, solution-oriented service
• Excellent Interpersonal Skills and Phone Etiquette, with the ability to communicate clearly, professionally, and with empathy in diverse situations
• Ability to provide basic Technical Support for online booking platforms, customer portals, and communication tools, with comfort navigating digital systems
• Solid written and verbal communication skills, including accurate documentation and follow-up
• Organizational and time-management abilities to handle multiple inquiries and prioritize tasks in a remote setting
• High school diploma or equivalent required
• Previous experience in customer service, call center support, or travel/hospitality is preferred
• Proficiency with common office software and customer support tools (e.g., CRM systems, ticketing platforms)
• Additional education or certifications in travel, hospitality, or customer service are a plus