Product Manager, NoCode Marketplace & Merchant Operations

PayJunction is seeking a Product Manager to own their NoCode platform and merchant operations portfolio. This role involves coordinating external development with internal engineering for the NCPI marketplace and enhancing the merchant experience across various operational products.

Responsibilities:

• Own the product vision, strategy, and quarterly roadmap for NCPI and merchant operations. Articulate where we are going, why, in what order, and what we are choosing not to do
• Coordinate external NCPI development with internal engineering. Define integration contracts, acceptance criteria, and handoff processes. Ensure both teams are aligned on scope and timeline
• Own the merchant experience across the operational product surface. Identify friction, advocate for usability, and improve the daily experience of merchants using PayJunction
• Build and maintain the product backlog with strategic intent. Prioritize based on business value, cost of delay, and merchant impact. Maintain 2-4 sprints of ready work at all times
• Drive the multi-horizon marketplace strategy: sequence the evolution from NoCode integrations to a full partner ecosystem with clear milestones and measurable outcomes at each stage
• Conduct product discovery before committing major work. Talk to merchants, interview integration partners, analyze support data, review competitive ecosystems. Validate before building
• Write benefit hypotheses for major initiatives and validate outcomes post-ship. Own the full cycle: discover, plan, build, ship, measure, learn
• Collaborate with engineering during sprint planning, refinement, and execution. Be available, be clear, and treat developers as partners in building the right thing
• Communicate proactively with stakeholders. Send monthly domain updates. Surface trade-offs and sequencing changes before people have to ask
• Triage all incoming requests in your domain. Accept, defer, decline, or route. Every request gets a visible disposition

Requirements:

• 7+ years of experience preferred as a Product Manager or in a similar product leadership role
• 3+ years working with Agile/Scrum teams, driving (not just participating in) sprint planning, refinement, and backlog health
• Experience managing products built by external development teams, coordinating between external vendors and internal engineering for integration and alignment
• Experience with API, platform, or integration products where your users included developers or technical partners
• Experience owning merchant-facing or SMB-facing product experiences where the end user is a business operator managing daily workflows
• Proven track record of outcome-focused delivery with measurable evidence of impact (adoption, engagement, revenue, retention)
• Experience with marketplace, ecosystem, or integration platform strategy involving third-party developers or partners
• Strong human-centered design instincts: you think in user journeys, you notice friction, you advocate for usability even when no one asks you to
• Experience in payments, fintech, or B2B SaaS with regulated environments preferred
• Familiarity with Jira, Confluence, and product intake/discovery tools preferred
• Product management certifications (CSPO, PSPO, or equivalent) preferred
• Bachelor's degree in Business, Computer Science, or a related field preferred