Key skills
Site Reliability EngineeringSLOs/SLIsError BudgetsMetricsLoggingDistributed TracingAlertingDatadogPrometheusGrafanaAWSInfrastructure as CodeTerraformPythonTypeScriptReactNode.jsKubernetesEKSRDSLeadershipCommunication
About this role
Talkiatry is transforming mental health care by making high-quality psychiatry more accessible, human, and sustainable for both patients and clinicians. They are seeking a Senior Site Reliability Engineer to join their central DevOps team, where the engineer will define reliability standards and practices while improving observability and reducing production outages.
Responsibilities:
- Define and roll out an SRE practice for a six-team organization: SLOs/SLIs, error budgets, and reliability standards that teams genuinely adopt
- Build and improve observability—metrics, logging, distributed tracing, dashboards, and alerting—so that more incidents are detected by monitoring before anyone outside engineering notices
- Drive down outage frequency by surfacing systemic reliability risks and partnering with teams to remediate them at the root
- Reduce toil through automation, infrastructure-as-code, and self-service tooling that teams can own and extend themselves
- Own the health and usability of our observability tooling, providing documentation and training where necessary
- Run production readiness reviews for new services and partner with engineering leadership on reliability priorities and capacity planning
Requirements:
- 7+ years in software or infrastructure engineering, with substantial hands-on SRE or production reliability experience
- A track record of reducing incidents and improving detection—the outcomes this role is judged on
- Hands-on experience defining SLOs/SLIs and using error budgets to guide engineering decisions
- Deep observability expertise across metrics, logging, tracing, and alerting (e.g., Datadog, Prometheus, Grafana, or similar)
- Strong experience operating production systems on AWS
- Proficiency with infrastructure-as-code (e.g., Terraform) and comfort building automation and tooling (Python, TypeScript, or similar)
- Excellent communication skills, with the ability to influence and align teams you don't directly manage
- Experience standing up an SRE function for the first time at a startup or scale-up
- Familiarity with the stack our teams run on (TypeScript/Node.js, React, AWS EKS & RDS)
- Background in healthcare, tele-health, or other regulated, compliance-sensitive environments (e.g., HIPAA)
- Kubernetes or container orchestration experience