Staff Software Engineer, AI & App Experience

Chime is a financial technology company focused on empowering members to achieve financial progress. They are seeking a Staff Software Engineer to design, build, and ship AI capabilities for their financial assistant, Jade, while ensuring high reliability and performance for millions of users.

Responsibilities:

• Set the technical direction and architecture for how Chime builds with LLMs on Jade: the agent architectures, prompt strategies, and orchestration patterns that shape how Jade reasons and acts, and that other engineers build on
• Design, build, and scale new member-facing capabilities for Jade, from prototype through production, moving fluidly between product discovery and hands-on engineering
• Build the eval frameworks, observability, and guardrail systems that let the team ship LLM-powered features with speed, safety, and confidence
• Develop and harden the backend services and internal tooling behind Jade (model routing, prompt management, agent orchestration, and evaluation pipelines), improving reliability and performance as we scale
• Leverage AI and LLMs natively in your own workflow, using AI-assisted coding and rapid prototyping, and turn one-off AI workflows into reusable systems (agent loops, evals, custom tooling) that compound the whole team's output
• Champion AI-native development practices across the team: set the quality gates that keep AI-assisted output production-ready, encode recurring failure modes into shared evals and guardrails, and push the team to work at the frontier of what AI tooling makes possible
• Exercise judgment about where and how AI is applied, deciding which problems get an AI-generated first pass and which need human judgment, and calibrating model autonomy to the stakes and reversibility of each decision
• Drive experimentation and rapid iteration: design A/B tests, analyze results, and make data-informed decisions about what to scale, pivot, or kill
• Partner cross-functionally with product, design, data science, and risk to understand member pain points and deliver secure, scalable solutions
• Contribute to technical design and uphold high standards across the codebase through code reviews and mentorship, multiplying the impact of the engineers around you
• Participate in on-call rotation; being on call may include responding to incidents outside of regular working hours when necessary