Customer Service Representative

TimePayment is a Boston-based FinTech company looking to add dynamic individuals to their growing team. The Customer Service Representative will handle calls from leasing customers, resolve issues, and ensure customer satisfaction through effective communication and problem-solving.

Responsibilities:

• Researching and resolving customer disputes and inquiries regarding their lease agreements in a timely manner
• Communicating via phone, email, fax, or regular mail with customers and vendors in response to inquiries
• Working with other departments as necessary to resolve customer disputes/inquires
• Contributing to team effort by answering customer phone calls in a timely manner and by completing all duties as assigned
• Processing and responding to mail sent by customers, and performing other administrative duties as directed

Requirements:

• Must have experience working in a Customer Service Call Center environment with a high volume amount of calls
• Strong verbal and written communication skills
• Good organizational skills
• Ability to prioritize multiple tasks to ensure that all are completed timely
• Data Entry, Excel, Word, Outlook, and Internet
• High School diploma or equivalent work experience
• Bilingual a plus (English & Spanish)