Principal Product Manager, Usage & Billing

Genesys is a leading company in AI-powered experience orchestration, helping organizations improve customer experiences. They are seeking a Principal Product Manager to lead the strategy and governance of the Genesys Cloud Monetization Platform, focusing on usage metering, entitlement management, and billing integrations.

Responsibilities:

• Define and execute the vision, roadmap, and operating model for the Genesys Cloud monetization platform, enabling scalable and consistent monetization across all products and services
• Establish platform standards, patterns, and requirements for usage collection, entitlement management, rating, billing, and reporting while serving as the primary advisor to product teams introducing new monetized capabilities
• Drive alignment across Product, Engineering, Finance, Pricing, Revenue Operations, and Business Systems teams to ensure monetization capabilities support current and future business models
• Partner deeply with engineering teams responsible for metering pipelines, event processing systems, entitlement services, rating engines, billing platforms, APIs, and downstream operational systems
• Translate complex technical architectures and business requirements into scalable monetization solutions while balancing customer experience, operational efficiency, financial accuracy, and platform maintainability
• Define requirements, acceptance criteria, observability standards, reconciliation processes, and operational controls necessary to ensure monetization accuracy and platform reliability at scale
• Champion accuracy, traceability, and auditability throughout the monetization lifecycle, ensuring usage and billing outcomes are trusted by customers, Finance, and executive leadership
• Identify and mitigate risks that could lead to revenue leakage, overbilling, compliance concerns, or financial control deficiencies
• Lead cross-functional resolution and remediation of monetization issues and drive continuous improvements in platform reliability, operational maturity, and business scalability

Requirements:

• 8+ years of product management experience, including significant experience with technical platform products, monetization systems, billing platforms, financial systems, infrastructure services, or other highly technical domains
• Demonstrated ability to work effectively with senior engineers and architects on complex distributed systems, data pipelines, APIs, and platform architectures
• Experience with one or more of the following: usage metering, billing systems, subscription management, entitlement management, pricing platforms, financial systems, revenue operations, or large-scale data processing platforms
• Strong systems-thinking skills with the ability to understand end-to-end workflows spanning customer-facing products, platform services, and back-office systems
• Proven ability to influence and drive alignment across multiple product and engineering organizations without direct authority
• Experience building or operating SaaS monetization platforms at scale
• Familiarity with SOX controls, audit requirements, financial controls, or revenue recognition processes
• Experience working closely with Finance, Accounting, Pricing, Revenue Operations, ERP, CRM, or business systems teams
• Background in cloud platforms, infrastructure services, data platforms, or other highly technical product domains