Senior Business Analyst Operations – EDI Program

NAVA Software Solutions is seeking a Senior Business Analyst Operations for their EDI Program. This role involves analyzing and reconciling open backlog items and enhancing the EDI intake process, with a strong focus on AI requests requiring Snowflake data, while applying project management best practices to drive process improvements.

Responsibilities:

• Analyzes and reconciles the 600+ open ServiceNow enhancement and incident items to identify patterns, inform requirements, and catalog the variety of demand EDI needs to address — including a growing volume of AI requests requiring Snowflake data
• Formalizes the intake process for new AI requests, with specific focus on requests requiring Snowflake data; defines criteria and routing, and designs clean workflow handoffs between EDI and partner teams across both agile and waterfall delivery methods
• Supports development and rollout of standardized operating templates and process guidelines across EDI's data and analytics platforms (Snowflake, Power BI, EDW, Cognos, Data Catalog); coordinates discovery sessions with platform owners and documents current- and future-state processes
• Partners with EDI's Business Engagement Partners and Data Process/Quality Experts to translate incoming business requests into structured work with clear scope, owners, and timelines enabling effective prioritization before work is queued
• Facilitates cross-functional working sessions and triage meetings, driving agendas, capturing decisions and action items, and following through to closure; maintains the status and reporting artifacts EDI leadership relies on for prioritization decisions
• Identifies process gaps or bottlenecks across EDI’s methodology workflows and recommends fixes, producing tangible deliverables (templates, playbooks, trackers) usable across EDI's agile-like and waterfall data projects
• Applies project management best practices to plan and manage process-improvement initiatives end to end — defining scope, milestones, and success criteria; organizing and leading status and working meetings; tracking risks, issues, decisions, and action items; and instilling accountability across contributors and stakeholders

Requirements:

• Strong understanding of project management methodologies and the system development life cycle (SDLC); able to right-size these practices — including Agile — to fit the initiative and business need
• Strong process design and documentation skills — able to turn ambiguous requests into structured, trackable work
• A strong communicator with the ability to tailor content and style for a variety of audiences; comfortable and confident presenting to senior leaders
• Ability to take a consultative approach to understand requirements, drill into details, and resolve issues
• Skilled in building trusted relationships with team members and stakeholders across a matrixed organization
• Ability to effectively address and resolve conflict or misalignment within and across teams
• Driven, proactive, and a do-er with exceptional organizational skills; able to hold contributors accountable for responsibilities and deliverables
• Comfortable multitasking across concurrent initiatives in a fast-paced environment; able to react quickly to shifting priorities
• 5+ years of experience as a Business Analyst or Project Manager, ideally supporting data, analytics, or enterprise operations teams
• Proven experience managing process-improvement or operational initiatives using project management best practices — planning, risk/issue tracking, and stakeholder reporting
• Hands-on experience with ServiceNow or a comparable ITSM/ticketing platform — able to analyze, reconcile, and report on ticket data — even if not owning the operational queue directly
• Proficiency in Excel and Smartsheet or similar tools
• Prior experience analyzing or reporting on ServiceNow (or comparable ITSM/ticketing platform) data in a data or enterprise operations environment
• Familiarity with workflow requests requiring security checks and /or AI/automation-related deliverables
• Experience designing intake or workflow-handoff processes spanning both agile and waterfall delivery environments
• Comfort with BI tools such as Power BI, beyond core Excel/Smartsheet proficiency
• Experience in Change Management (Prosci) or PMP certification (desired)
• B.S./B.A. or equivalent experience (desired)