IT Business Analyst

Banner Health is a nationally-recognized healthcare leader committed to innovative healthcare advancements and excellent patient care. They are seeking an IT Business Analyst responsible for supporting application projects and operations aimed at improving employee experience through robust self-service capabilities. The role involves gathering requirements, writing user stories, and serving as a liaison between business customers and the development team.

Responsibilities:

• Translate emerging customer needs and technologies into actionable business terms and associated plans. Define/document required changes to resolve system deficiencies, and map experiences and requirements back to the external inputs to confirm fit with desired scope and preferences of our customers
• Review/write requirements; perform testing and post-production validation, act as liaison between business units and IT, and communicate system and process changes to the business areas
• Manage the process of Business Governance and prioritization of all enhancement requests to any and all electronic channels. Assure that the proper business case has been provided and the solution fits with overall strategic direction
• Designs and administers standards and policies regarding application and end user customer documentation. Ensures that department and company standards are implemented and consistently adhered to
• Provides high level expertise to the development of fully integrated testing scenarios. Ensures that the information systems across multiple levels and states and their relationships are considered and are part of the comprehensive testing plans
• Identifies, investigates, tracks, and resolves complex project, system or application errors ensuring the solution is timely and of acceptable quality
• Determines and designs end user training and curriculum for applications and systems. Facilitates the initial rollout and ongoing training of the user community
• Maintains current professional and technical knowledge relating to the healthcare industry by attending educational workshops/conferences, establishing personal networks, and/or maintaining relevant certification or licensure as business needs require
• Assignments are standard in that incumbents at this level are able to identify and solve problems that tend to have straightforward solutions. Decisions are made within defined guidelines and policies. Incumbents are expected to investigate and analyze situations/problems and recommend solutions. As incumbents grow in knowledge of functional area, will become more capable of presenting solutions to 'customers' without needing assistance from others. This position is responsible for identifying issues and solving problems for selected information applications or systems. Work is performed in a fast paced multi-tasked environment where there may be conflicting priorities or tight deadlines. The incumbent has decision-making authority within established guidelines for projects and applications and is expected to ask for guidance for more complex or non-standard situations. Expected to work at peer level across diverse areas and multiple states. The incumbent participates in meetings, presentations, visioning sessions, strategic and planning sessions, implementation activities, and supports functions company-wide

Requirements:

• Must possess a strong technical and business knowledge as typically obtained through the completion of a bachelor's degree related field
• Must demonstrate general knowledge of information technology specifically, user-centered design for mobile/web apps or large, content-rich consumer sites
• Needs experience in medium scale project planning and reporting, either individual or team
• Requires communication and presentation skills to engage technical and non-technical audiences
• Requires ability to communicate and interact across facilities and at various levels
• Incumbent will have skills to mentor less experienced team members
• A preferred candidate would possess a Bachelor's Degree with 1-2 years of related experience
• Past experience/interest with workflows and design
• Previous project management experience
• Time management skills
• Multitasking abilities
• Strong communications skills
• Experience with teaching/training others
• Additional related education and/or experience preferred