Director, Product Management (Advisor Experience)

Mercer Advisors is a leading firm in financial planning and investment management, serving over 42,800 families across the U.S. They are seeking a Director of Product Management to lead the Advisor Experience, focusing on enhancing client and advisor interactions through effective product leadership. The role involves owning the product roadmap, building tools for advisor efficiency, and driving outcomes related to client satisfaction and revenue retention.

Responsibilities:

• Own the Advisor Experience roadmap from discovery through delivery, across NPS, advisor practice management, advisor transitions, and Aspen AI
• Build the Aspen and client portal integrations behind NPS reimagined, so advisors can receive and action client feedback in real time
• Deliver the capacity and practice management tools that give leaders real-time visibility into advisor capacity for growth, and map advisor expertise to client needs
• Make decisions on scope, sequencing, and tradeoffs with clarity and speed
• Build the at-risk advisor identification and transition tools that keep clients with us when an advisor leaves or retires, planned or unplanned
• Deliver advisor playbooks that reduce the risk of departures and client loss
• Make NLC events logged, visible, and acted on consistently inside Aspen, so we learn from them and reduce how often they happen
• Own Aspen AI for the advisor experience: meeting prep, transcription, and follow-up that give advisors time back
• Use data and machine learning to surface the right next step for each advisor
• Use AI to make you and the teams building with you faster and sharper
• Set the priorities and requirements that our development partners and other pods build against
• Work day to day with engineering, design, and data across those partners and pods to keep delivery on track
• Partner with Business Intelligence on the dashboards behind client health, NPS, and transition tracking
• Own the relationship with our external development partners
• Build the product that moves the Client Excellence KPIs: Net Revenue Retention, Client NPS, Client health score, Advisor retention, Transition success, and NLC Rate
• Partner with Wealth Operations & Experience, who owns these outcomes, to turn product into results
• Keep improving based on pilot feedback and real usage

Requirements:

• 7+ years in product management, ideally in financial services, wealth management, or B2B SaaS
• Track record of shipping products that fit into existing systems and workflows
• Experience leading cross-functional pods (engineering, design, data)
• Experience running more than one product at a time
• Strong ability to turn complex business processes into clear product requirements
• Comfort with AI concepts and how to apply them to products people actually use
• Data fluency. You can define metrics, read dashboards, and decide from data
• Excellent communication across technical and non-technical audiences
• Bias toward action, without cutting corners on quality
• Comfortable with ambiguity and competing priorities
• Advisor-obsessed. You start with advisor and client pain points and work backward