Lead Site Reliability Engineer

McGraw Hill is a leading provider of digital educational resources and content, seeking a Lead Site Reliability Engineer to lead a team of engineers for their Digital Platform Group. This role involves ensuring the reliability, scalability, and performance of K–12 learning platforms while collaborating with engineering and product teams.

Responsibilities:

• Lead a 6 member SRE team supporting production infrastructure and services
• Manage backlog, sprint planning, and team velocity
• Own reliability, uptime, security, cost, and performance of services
• Define and monitor SLOs for application workloads
• Plan on-call rotations and work to reduce alert fatigue
• Forecast seasonal growth and capacity planning
• Mentor engineers and foster professional growth
• Report status and issues to leadership monthly
• Partner with development teams
• Collaborate with CyberSecurity on risk mitigation
• Collaborate with FinOps on cost reduction
• Design and troubleshoot highly-distributed, cloud-based production systems
• Maintain infrastructure-as-code and monitoring-as-code practices
• Improve system resiliency through failure injection and chaos testing
• Participate in on-call rotation and resolve operational issues
• Optimize existing systems for performance and cost
• Ensure telemetry provides visibility to application performance
• Support agile development practices and code reviews

Requirements:

• 5+ years of experience in SRE, DevOps, or Software Engineering roles supporting enterprise applications
• Strong problem-solving, triage, and root cause analysis skills with a systems engineering mindset
• Deep expertise in the AWS ecosystem, with hands-on experience across core services including primarily EKS, RDS, EKS, IAM, CloudWatch, and networking configurations
• Expertise with Terraform for managing and automating scalable cloud infrastructure
• Skilled in CI/CD pipelines (e.g., GitHub Actions) and managing end-to-end software delivery lifecycles
• Strong familiarity with telemetry and observability tools (e.g., New Relic, Datadog), including querying logs and metrics for performance monitoring