Sales & Service Representative – Customer Care Center

Role Overview

• handle customer inquiries such as filing disputes, assisting with online banking questions, and other various tasks.
• expand the conversation by presenting products and services that will grow their relationship with PNC.
• educate customers on best options for their individual situation.
• Maintain high levels of customer satisfaction consistent with PNC's core values.
• Performs customer service and sales support activities and initiatives.
• Transitions service conversations to present sales opportunities.
• Receives, investigates, and responds to customer service and sales inquiries regarding products, services and issues via all channels through which customers are served.
• Resolves customer service inquiries and issues.

Requirements

• Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.
• Preferred Skills: Accountability, Continual Improvement Process, Customer Interactions, Customer Service, Decision Making, Relationship Building, Results-Oriented, Technical Support
• Competencies: Accuracy and Attention to Detail, Customer Experience Management., Effective Communications, Fraud Detection and Prevention, Knowledge of a Specific Customer Support Function, Managing Multiple Priorities, Problem Solving, Products and Services, Selling., Tech Savvy
• Typically requires 1+ years of related experience.
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Benefits

• medical/prescription drug coverage (with a Health Savings Account feature)
• dental and vision options
• employee and spouse/child life insurance
• short and long-term disability protection
• 401(k) with PNC match
• pension and stock purchase plans
• dependent care reimbursement account
• back-up child/elder care
• adoption, surrogacy, and doula reimbursement
• educational assistance, including select programs fully paid
• a robust wellness program with financial incentives
• maternity and/or parental leave
• up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• between 15 to 25 vacation days each year, depending on career level; and years of service