Online Customer Service Agent (Remote / Entry Level)

AO Globe Life is actively hiring qualified professionals to support veterans and their families in understanding and accessing supplemental benefit programs. This mission-driven, fully remote opportunity offers flexibility, professional growth, and the ability to continue serving others in a meaningful way. The role involves conducting virtual consultations, explaining benefit options, and providing ongoing support to clients.

Responsibilities:

• Conduct virtual consultations with veterans and their families via Zoom
• Clearly and compassionately explain available life, accident, and health benefit options
• Guide clients through enrollment and provide ongoing support as needed
• Maintain accurate, compliant digital records and timely follow-up communication
• Participate in weekly training sessions, team development calls, and leadership workshops

Requirements:

• Authorized to work in the United States
• Reliable high-speed internet connection
• Windows-based laptop or PC with a functioning webcam
• Experience in benefits advising, client service, or consultative roles
• Strong virtual communication and rapport-building skills
• Organized, coachable, and mission-oriented
• Comfortable using Zoom, CRM platforms, and digital documentation systems
• Personal connection to or passion for serving the veteran community