Associate Operations Marketing Manager (On-Site)

Ace Hardware Corporation is seeking an Associate Operations Marketing Manager to lead communications and operational support for the Ace Rewards Program. This role involves managing communication strategies, executing CRM strategies, and developing training programs to enhance program performance and customer loyalty.

Responsibilities:

• Lead and execute all internal communication strategies to support loyalty program incentives across multiple channels
• Manage and execute Ace Rewards CRM strategies across Ace Hardware, with a focus on driving customer retention and strengthening loyalty
• Develop and maintain operational materials (such as SOPs, user guides, etc.) to drive program adoption and increase program performance
• Partner with the Loyalty Business Manager to develop integrated marketing strategies to support key program benefits and events
• Own the planning process for Ace Rewards promotional calendar (including all execution support materials), ensuring alignment with and seamless delivery across channels
• Design and deliver training programs and content for retailers, field teams, and internal stakeholders
• Monitor performance metrics and feedback to identify opportunities for optimization and continuous program improvement
• Assist with major events, including conventions and retailer visits, by developing materials and managing follow-ups

Requirements:

• Minimum 3 years or progressive marketing experience, with hands-on responsibility for program execution, promotions, and Marketing Campaign coordination
• Excellent verbal and written communication skills, with experience representing a team or program in trainings, presentations, planning sessions, and stakeholder forums
• Strong organizational skills and project management skills, with strong ability to manage multiple initiatives simultaneously
• Demonstrated ability to proactively identify opportunities, rally the right stakeholders, and drive decisions forward in a fast-paced environment
• Bachelor's degree in Marketing, Advertising, or Business
• Experience with customer-focused or loyalty-based programs preferred
• 5 years of progressive marketing experience
• Experience in advertising, creative design and development, or branding a plus