Swain DestinationsRemote
Sales Manager, New Business Development
United States of America
Full Time
1 week ago
Visa Sponsor
Key skills
Travel trade salesBusiness developmentAccount managementAdvisor-facing relationship managementTour operator experienceDestination Management Company (DMC) experienceLuxury hotel group experienceConsortium knowledgeRevenue growthPublic speakingAI productivity toolsClaude AIAIClaudeCommunicationAccount ManagementSales
About this role
Swain Destinations is a luxury personalized tour operator specializing in Australia, New Zealand, the South Pacific, and Africa. They are seeking a Sales Manager for New Business Development to grow relationships with travel advisors and consortia, ensuring Swain is the preferred operator for their destinations.
Responsibilities:
- Identify, pursue, and onboard new travel advisors and agencies, with a focus on productive accounts inside our consortia
- Own a portfolio of advisor relationships: stay in regular contact, understand each advisor's book, and grow their Swain bookings year over year
- Represent Swain at trade shows, consortia events, and advisor functions, including Virtuoso Travel Week
- Deliver training, destination briefings, and product updates that make advisors confident selling Swain
- Be the advisor's internal advocate, connecting them to the right consultant and resolving friction quickly
- Track pipeline, activity, and production against targets, and report on what is working
- Feed market intelligence back to the team: what advisors are asking for, where competitors are winning, and where we have room
- Partner with marketing on advisor-facing campaigns, co-op opportunities, and event follow-up
Requirements:
- Bachelor's degree or equivalent experience
- 3+ years in travel trade sales, business development, account management, or advisor-facing relationship roles. Experience with a tour operator, DMC, luxury hotel group, or consortium is a strong plus
- Knowledge of the luxury travel advisor channel and how consortia work
- Proven ability to build relationships and grow revenue from a portfolio of accounts
- Comfortable traveling and presenting to groups
- Excellent communication, follow-through, and organization
- A self-starter who measures themselves on production, not activity
- Genuine interest in our destinations and the high-touch, personalized travel we sell
- Familiarity with Claude is a strong plus; general comfort with AI productivity tools is expected