Sales and Business Development Manager Services Americas

Sumitomo SHI FW Energy North America Corporation is looking for an experienced, motivated, and self-driven Customer Care & Business Development Manager to join their Services team in the USA. The role involves developing the Services business in the US market, focusing on lifecycle extension projects and building long-term customer relationships while collaborating with global teams.

Responsibilities:

• Primary responsibility will be sales-phase activities, while also contributing to the development of SFW’s business strategy in the Americas
• Build and maintain long-term customer relationships and act as a trusted partner throughout the customer lifecycle
• Proactively identify customer needs and develop lifecycle service opportunities supporting customers’ operational, reliability, and decarbonization targets
• Coordinate internal and external resources to develop competitive commercial and technical service solutions
• Support customer care activities, including customer satisfaction follow-up, account development planning, and identification of new aftermarket opportunities
• Represent SFW’s portfolio, values, and culture at industry trade fairs and in external customer and partner engagements across the Americas
• Develop and define technical concepts and execution models together with SFW lifecycle services, technical support, and commercial teams
• Work closely with regional and global stakeholders to support profitable growth and strengthen SFW’s market position in the Americas
• Contribute to the continuous development of sales processes, business development practices, and customer engagement models
• Independently manage customer activities, sales opportunities, and business development initiatives in a remote working environment

Requirements:

• B.Sc. or Master's degree in Technology, Engineering, Business, or a comparable field
• Experience in B2B industrial technology sales, customer care, or sales management within an international environment
• Strong knowledge of the US power industry, including fluidized bed boiler technologies, decarbonization solutions, and lifecycle services
• Experience with commercial sales management tools such as CRM systems, Salesforce reporting, analytics solutions, and managing virtual teams
• Ability to communicate confidently across organizational levels and cultures in fluent English
• Strong commercial mindset combined with a customer-focused and solution-oriented approach
• Ability to work independently, take initiative, and proactively drive opportunities in a complex international environment
• Comfortable working remotely with a high level of accountability and self-leadership
• Willingness to travel frequently
• Spanish is considered an advantage