Site Reliability Engineering Senior Manager

Bread Financial is a tech-forward financial services company that provides personalized payment, lending, and saving solutions. The Site Reliability Engineering (SRE) Senior Manager will lead a team to implement site reliability best practices, ensuring the reliability and performance of critical systems while integrating AI and machine learning into operations.

Responsibilities:

• Lead, mentor, and manage a team of SREs to drive performance and career growth. Set goals aligned to business strategy and foster a culture of collaboration, innovation, and continuous improvement. Build capabilities in AI/ML-driven reliability, enabling use of modern tooling and intelligent automation. - (35%)
• Partner in designing cloud-native infrastructure and services across AWS and Azure, applying SRE best practices. Ensure high availability, scalability, and security. Collaborate with architecture and engineering teams to deliver solutions aligned to business needs, and integrate AI-driven optimization tools to enhance resilience and automated operations. - (20%)
• Implement and enhance monitoring, logging, and alerting to enable proactive incident detection and response. Drive adoption of AIOps capabilities, including anomaly detection, predictive alerting, automated root cause analysis, and noise reduction. Enforce SRE best practices and leverage AI/ML to improve incident analysis, pattern recognition, and toil reduction. - (15%)
• Cultivate relationships across roles and organizations to maximize collaboration, partnership, and efficiency. Partner closely with Fusion Center peers, data science, AI/ML platform, and FinOps teams to align reliability objectives with broader technology and business strategies. Provide feedback formally and informally. Request and utilize feedback to foster personal development. - (15%)
• Advocate for SRE practices and drive adoption across the organization. Champion the responsible use of AI within reliability engineering, including establishing governance guardrails for AI-assisted decision-making in production environments, consistent with financial regulatory requirements. - (10%)
• Demonstrate strong business knowledge within the financial services domain, including an understanding of regulatory, compliance, and data privacy considerations (e.g., PCI-DSS, SOX, FFIEC) as they relate to AI adoption and operational reliability. Strive to influence the team to generate support to achieve desired business outcomes. - (5%)

Requirements:

• High School Diploma or GED
• 8+ years of experience in an IT / SRE/DevOps /developer related field
• 3+ years of leadership experience
• Bachelor's Degree in Computer Science or Information Technology or related field of study or equivalent, relevant work experience
• AWS, Azure, SRE Tools, and/or ITILv4 Certification
• 10+ years of experience in an IT / SRE/DevOps /developer related field
• 5+ years of leadership experience