Fire Safety Engineer

Whisker Labs is on a mission to save lives and property through innovative fire prevention technology. The Fire Safety Engineer will manage customer cases, coordinate support efforts, and engage with partners to ensure effective fire safety operations.

Responsibilities:

• Manage Ting customer cases focusing on electrical fire hazard operations, mitigation, and sensor-related support activities, including after regular business hours as needed
• Plan and coordinate support efforts related to mitigation activities with customers and contractor partners relating to Ting operations
• Work with partners and customers to isolate and troubleshoot issues in the field
• Data review and analysis
• Technical project management
• Assist with producing documentation related to processes used for training and support
• Perform other duties as required

Requirements:

• Bachelor's degree in engineering, science, or related discipline
• Associates degree in engineering, science, or related discipline with skilled trades experience and/or military background
• A skilled trades background with certifications/licenses and additional education and/or military service
• Willingness and ability to participate as a member of a team in a rotating schedule, including nights, weekends, and holidays
• Travel as needed