AI Customer Success

CollegeVine is a company that deploys powerful AI agents in complex, regulated industries, with a focus on higher education. The AI Partner Success role involves being a strategic advisor and operator, ensuring university partners realize transformative value from AI by driving product adoption and uncovering new use cases.

Responsibilities:

• Drive Partner Value & ROI: Ensure partners are seeing measurable impact from our platform. Build compelling ROI narratives, identify when value isn't being realized, and proactively address gaps
• Uncover New Use Cases: Conduct deep discovery into institutional processes, identify opportunities for AI across departments, and work with Forward Deployed Engineers to scope and deliver new solutions
• Build Trusted Advisor Relationships: Engage with C-level and departmental leaders across universities, becoming their go-to thought partner on AI strategy and digital transformation
• Drive Multi-Stakeholder Alignment: Navigate complex institutional environments, building consensus among diverse stakeholders and inspiring urgency for expanded adoption
• Collaborate Cross-Functionally: Partner with product, engineering, and operations teams to ensure successful delivery and surface partner feedback that shapes our roadmap
• Ensure Product Adoption & Health: Monitor usage patterns, troubleshoot issues quickly, and identify at-risk partners before problems escalate
• Provide Market Insight: Share customer feedback and industry trends with leadership and product teams to shape future strategy and innovation