(PM) Project Manager

Veteran Enhanced Technology Solutions (VETS) is a Veteran Owned IT Implementation company dedicated to supporting Veterans' transition into IT careers. The Project Manager will oversee multiple projects, ensuring client satisfaction and successful delivery while managing project timelines and resources.

Responsibilities:

• Participate in internal projects as required
• Act as the primary point of contact for clients, actively engaging, addressing concerns, ensuring successful delivery, and proactively identifying opportunities for additional services
• Establish and maintain strong relationships with clients, understanding their business needs, and ensuring client satisfaction
• Deliver exceptional project management, business analyst expertise, and customer service throughout service engagements
• Provide oversight, leadership, and management of all administrative functions on all assigned projects
• Monitor project timelines, budgets, and resources to ensure successful and timely delivery
• Manage best practices on behalf of PMO within project scope
• Manage project documentation and customer communications
• Demonstrate exceptional project management of over 4 consecutive projects and one program-level project
• Within three months from date of hire, the following must be acquired: ONE (1) CSA or CAD, FIVE (5) Micro Certifications, ONE (3) Sales/Pre Sales Certifications

Requirements:

• Manage at least 4 consecutive projects and one program-level project
• Participate in internal projects as required
• Act as the primary point of contact for clients, actively engaging, addressing concerns, ensuring successful delivery, and proactively identifying opportunities for additional services
• Establish and maintain strong relationships with clients, understanding their business needs, and ensuring client satisfaction
• Deliver exceptional project management, business analyst expertise, and customer service throughout service engagements
• Provide oversight, leadership, and management of all administrative functions on all assigned projects
• Monitor project timelines, budgets, and resources to ensure successful and timely delivery
• Manage best practices on behalf of PMO within project scope
• Manage project documentation and customer communications
• Demonstrate exceptional project management of over 4 consecutive projects and one program-level project
• Within three months from date of hire, the following must be acquired: ONE (1) CSA or CAD, FIVE (5) Micro Certifications, ONE (3) Sales/Pre Sales Certifications
• PMP Certification
• 3+ years of ServiceNow Experience