IT Business Analyst - CSE (Salesforce)

International Paper is a global provider of sustainable packaging solutions. The IT Business Analyst will support the Commercial & Sales Enablement–Salesforce team by translating business needs into data-driven technology solutions, developing requirements and user stories, supporting Salesforce configuration, and partnering with stakeholders to improve processes and user adoption.

Responsibilities:

• A business analyst supports product owners and bridges business needs and delivery teams by translating priorities into requirements, providing context, and ensuring solutions align with business goals
• Experience in the Salesforce product environment
• Domain knowledge including understanding of Salesforce and related technology, knowledge of industry trends, and familiarity with general manufacturing business strategy and goals
• Strong communication and collaboration skills
• Help agile development team members gain a deeper understanding of the business benefits and objectives behind each user story, feature and project
• Assists product owners with translation of business and customer objectives into specific requirements
• Writes user stories that require heavy business context
• Understands technical systems, data reference, entity relationship models, integration design, and can facilitate requirements elicitation on a technical level
• Assist with completing configuration on the platform
• May utilize background as a developer or experience with coding to help with solution requirements and build
• May produce wireframes to help validate user experience and solution design
• Facilitates scope change discussions and provides recommendations to product owners
• Assists product owners in validating that business requirements are met
• Shares and documents business context and expertise with managed service providers (MSP) to assure business needs are met
• Creates a partnership with business counterparts and acts as an advisor on how to best create a solution for business outcomes
• Provides end user support and assist with training
• Assists with driving user adoption by collecting user feedback & guiding best practices for user experience
• Supports performance reliability and minimization of technical debt through adherence to architecture best practices and technical specifications
• Ensures safeguarding of Salesforce and related systems by following security standards & best practices
• Define system scope and objectives based on user needs and a strong understanding of business processes and industry requirements
• Supports business process redesign and documentation for new and enhanced technology solutions
• Translates high-level customer requirements into functional and/or technical specifications
• Understands end-to-end system behavior and downstream functional impacts based upon proposed changes to a system
• Educates IT teams on business direction, goals, and drivers behind requirements
• Executes end-to-end systems analysis and evaluates how technology choices affect business outcomes today and in the future
• Leads or assist with user acceptance testing

Requirements:

• Experience in the Salesforce product environment
• Domain knowledge including understanding of Salesforce and related technology, knowledge of industry trends, and familiarity with general manufacturing business strategy and goals
• Strong communication and collaboration skills
• Understands technical systems, data reference, entity relationship models, integration design, and can facilitate requirements elicitation on a technical level
• Bachelor's degree
• 4+ years of IT experience
• 1-3 years product management, business analysis, or other relevant technical or functional experience
• Define system scope and objectives based on user needs and a strong understanding of business processes and industry requirements
• Supports business process redesign and documentation for new and enhanced technology solutions
• Translates high-level customer requirements into functional and/or technical specifications
• Understands end-to-end system behavior and downstream functional impacts based upon proposed changes to a system
• Educates IT teams on business direction, goals, and drivers behind requirements
• Executes end-to-end systems analysis and evaluates how technology choices affect business outcomes today and in the future
• Leads or assist with user acceptance testing
• Experience with Salesforce required
• Bachelor's degree (preferably in computer science, business, or another technical field)
• Salesforce certifications considered a plus
• Salesforce Commerce Cloud, Maps, CRM Analytics considered valuable
• Experience with SQL or relatable database technology considered valuable
• Experience with custom web & mobile applications considered valuable