Analyst, Business - Servicing Treasury

Freedom Mortgage is seeking a Business Analyst for their Servicing Treasury department. The role focuses on optimizing operations by ensuring compliance and quality while collaborating with various teams to enhance efficiency and support audit readiness.

Responsibilities:

• Support Servicing Treasury processes through testing, documentation, procedure development, scripting, and automation initiatives
• Perform quality control (QC) reviews across team outputs to ensure accuracy, completeness, and adherence to established standards and controls
• Monitor Servicing Treasury workflows to ensure compliance with internal controls, company policies, and investor/insurer guidelines, including issue identification, escalation, and resolution
• Identify process risks, inefficiencies, and control gaps; partner with stakeholders to design and implement sustainable solutions
• Serve as a project coordinator/manager for Servicing Treasury initiatives, including planning, tracking milestones, managing deliverables, and driving timely execution
• Partner with Change Management and IT to support system enhancements, process improvements, and implementation efforts
• Support audit readiness and audit automation through documentation, data analysis, and QC validation
• Build and maintain strong cross-functional relationships; serve as a primary point of contact for Servicing Treasury inquiries and issue resolution
• Drive continuous improvement by streamlining processes, enhancing reporting accuracy, and improving overall operational efficiency, quality, and consistency
• Comply with all company policies and procedures
• Maintain regular and punctual attendance

Requirements:

• Knowledge of servicing treasury functions
• Intermediate Microsoft Office skills
• Strong written and verbal communication, analytical mindset, and process improvement focus
• Minimum of high school diploma
• 3-4 years' experience required
• Associate's degree preferred; relevant experience may substitute
• LoanServ experience a plus