Senior Director, Software Engineering

Teladoc Health is transforming how better health happens, and they are seeking a Senior Director of Engineering for the Member Onboarding & Access team. This leader will oversee the strategy and execution of Teladoc’s registration and eligibility ecosystem, guiding multiple engineering teams to enhance member onboarding experiences.

Responsibilities:

• Lead 2–3 engineering teams within the Registration domain, overseeing Registration and Enrollment areas to deliver scalable, secure, and seamless member onboarding experiences
• Own the technical vision for the next 5–10 years of Teladoc’s onboarding and registration experience, incorporating the latest industry and technology trends
• Drive high‑quality user experiences across registration and onboarding—ensuring performance, UI/UX excellence, compliance, and reliability
• Develop highly scalable, robust platforms that support Teladoc’s ecosystem
• Partner closely with Product, Analytics, Data Science, Strategy, and Client teams to optimize acquisition funnels, conversion, and overall member journey
• Provide direct leadership to Senior Managers and indirect leadership to Scrum Masters, QA, Design, and engineering teams across onshore and offshore models
• Maintain tight project management oversight—real‑time visibility, risk mitigation, cross‑domain alignment, and timely delivery
• Cultivate strong relationships with peers across engineering and business domains to ensure seamless partnership and execution
• Mentor and develop technical leaders; establish engineering best practices and a strong operational foundation
• Drive a culture of innovation, accountability, and continuous improvement

Requirements:

• Bachelor's degree in Computer Science, Engineering, Business Management, or related field
• 10+ years of engineering leadership experience, including managing engineering organizations
• Demonstrated success leading organizations of 30+ engineers
• Proven experience leading complex technical domains such as identity, registration, authentication, or eligibility systems
• Strong architectural acumen with ability to translate product requirements into scalable engineering solutions
• Exceptional communication skills with fluency in conveying technical concepts to cross‑functional partners
• Demonstrated project management rigor, including real‑time updates, dependency coordination, and proactive risk management
• Track record of building strong partnerships across domains and influencing outcomes through collaboration
• Experience in healthcare, enrollment, eligibility, or payer/health plan ecosystems
• Background in highly regulated environments such as healthcare, banking, or enterprise‑scale identity systems
• Experience in D2C product environments
• Prior work with high‑throughput, data‑intensive systems or Elastic Search driven architectures