Business Analyst III, Operational Excellence

Nightingale Education Group is seeking an experienced Business Analyst III to join their Operational Effectiveness function. The role involves leading requirements definition and workflow documentation for complex initiatives, mentoring junior analysts, and driving cross-functional alignment.

Responsibilities:

• Lead requirements gathering for complex, multi-stakeholder initiatives through interviews, workshops, and process walk-throughs
• Own end-to-end translation of business needs into user stories, functional requirements, and acceptance criteria
• Drive scope definition, dependency mapping, and success metric development alongside operations leadership
• Independently analyze complex datasets to surface insights, risks, and strategic recommendations
• Lead design of enterprise-level dashboards, reports, and KPIs
• Own end-to-end workflow documentation for complex, cross-functional initiatives
• Lead future-state workflow design in partnership with Process Improvement
• Establish and maintain documentation standards and templates for the BA practice
• Lead cross-functional workshops, design sessions, and working groups
• Serve as primary liaison between business owners, PMO, Technology, Data, and Process Improvement teams
• Drive readiness criteria definition and validation across multiple concurrent initiatives
• Own UAT strategy, planning, test scripting, defect tracking, and validation for complex projects
• Lead development of implementation documentation, including SOP updates and user impact summaries
• Mentor BA I and BA II colleagues in requirements best practices and facilitation
• Develop and deliver executive-level requirements packets, decision briefs, and recommendations
• Drive stakeholder alignment and consensus on complex or contested requirements
• Provide thought leadership on BA best practices and continuous improvement of the BA function

Requirements:

• Bachelor's degree in business, information systems, operations, or a related field (or equivalent experience)
• 4–6 years of experience in business analysis, operational strategy, or project/business systems consulting
• Deep expertise translating ambiguity into structured requirements and actionable deliverables
• Advanced proficiency with workflow and documentation tools (e.g., Lucidchart, Miro, Visio)
• Strong experience working in Agile environments and with cross-functional project teams
• Exceptional facilitation, communication, and relationship-building skills
• Demonstrated ability to mentor and develop junior team members
• High attention to detail, systems thinking, and a strong ownership mindset
• Master's degree