Product Manager, FordPay

Ford Pro is a company focused on transforming the future for customers and communities. They are seeking an Associate Product Manager to support the FordPay Payment platform, focusing on product delivery, optimization, and fraud/risk mitigation while collaborating with various teams to enhance payment processing and user experience.

Responsibilities:

• Work hands-on with product managers, engineers, and stakeholders to write detailed payment features, user stories, and acceptance criteria
• Participate actively in agile ceremonies, including daily standups, iteration planning, product demos, and retrospectives
• Collaborate with risk operations and security teams to monitor transaction risk, define fraud screening parameters, and optimize risk rules
• Help implement and manage fraud prevention tools and protocols (e.g., 3D Secure / 3DS, transaction velocity limits, and risk scoring) to protect Ford and its customers from payment fraud while maintaining a low-friction checkout experience
• Manage and maintain application support queues (e.g., IT Connect) and payment incident workflows
• Monitor transaction success rates and collaborate closely with IT and Engineering to resolve payment processing issues, technical bugs, and transaction failures
• Support new Ford merchant and product launches (e.g., FordPro, Accessories, Vehicle eCommerce)
• Provide subject matter expertise on eCommerce payment flows, payment processor account setup, wallet management, and payment support (including chargeback handling, fraud disputes, and representment workflows)
• Translate merchant payment needs, fraud/risk requirements, and operational pain points into detailed platform capabilities
• Write operations business requirements, release notes, and operational desk procedures to ensure seamless product launches
• Build and maintain strong working relationships with internal Ford merchants, risk analysts, third-party payment processors, and vendor teams
• Help ensure all parties are aligned on payment platform roadmaps and operational deliverables
• Track and analyze key performance indicators (KPIs) related to payment platform uptime, transaction authorization rates, chargeback metrics, and fraud rates
• Use data to identify opportunities for checkout optimization and payment friction reduction
• Ensure the payment platform complies with global financial regulations (e.g., PCI-DSS, PSD2 / Strong Customer Authentication), local payment laws, and the highest security standards to protect sensitive customer financial data

Requirements:

• Bachelor's Degree or equivalent professional experience
• 1 to 3 years of experience in a Product Management, Business Analyst, or FinTech/Payment operations role
• Foundational experience with agile methodologies and writing business requirements, user stories, or technical specifications
• Proven ability to multi-task, prioritize assignments, and deliver results in a fast-paced, fluid environment with minimal supervision
• Strong analytical and problem-solving skills, with a track record of resolving complex operational, systemic, or transactional issues
• Excellent presentation, communication, and interpersonal skills, with the ability to work effectively across all levels of the organization
• Experience with eCommerce payment processing (credit cards, ACH, Apple Pay, Google Pay, or other global alternative payment methods)
• Familiarity with fraud prevention platforms, risk decision engines, chargeback dispute management, or 3D Secure (3DS) authentication flows
• Experience working directly with third-party payment gateways, acquirers, or processors (e.g., Adyen, Stripe, Chase, etc.)
• Familiarity with payment operations, merchant onboarding, ledgering, or fraud mitigation workflows
• Experience using data and analytical tools (e.g., SQL, Tableau, Splunk) to build dashboards, track payment performance metrics, and identify transaction drop-off or fraudulent trends
• Experience working as part of a collaborative, cross-functional software design and development team
• Comfortable navigating ambiguity, managing tight deadlines, and having collaborative conversations to influence positive outcomes