Customer Service Specialist

Family First Life is a top-performing partner of Globe Life, providing supplemental benefits to union members and associations across the U.S. The Customer Service Specialist role involves assisting clients with benefit solutions and delivering exceptional service while offering opportunities for career growth.

Responsibilities:

• Provide outstanding customer service via phone, video, and email
• Assist clients with benefits enrollment and account questions
• Handle confidential information with professionalism
• Resolve client issues and follow up promptly
• Maintain accurate records and documentation

Requirements:

• Excellent communication & listening skills
• Self-motivated, adaptable, and reliable
• Positive attitude and willingness to learn
• Comfortable working in a remote environment