IT Specialist (Systems Analysis)"Product Manager," GS-2210-14, FPL GS-14, DH, Open Continuous

Federal Student Aid, an office of the U.S. Department of Education, is seeking an IT Specialist (Systems Analysis) to lead the development of FSA products. The role involves understanding user needs, collaborating with cross-functional teams, and ensuring the delivery of secure and user-friendly technology solutions.

Responsibilities:

• Leading the development of FSA products by understanding the needs of students, families, and stakeholders, translating insights into product roadmaps, prioritizing high-impact features, and measuring success by user outcomes
• Serving as the bridge between policy goals, technical systems, and user needs by translating complex constraints into actionable requirements and ensuring compliant, secure, and user-friendly solutions at national scale
• Collaborating and aligning with contractors, partner agencies, and cross-functional teams to align efforts with the product vision, hold vendors accountable for outcomes, and deliver tangible improvements for users
• Fostering a product culture of experimentation, data-driven decision-making, and continuous improvement while providing vision and expert recommendations that align government staff and vendors around shared goals for students and families
• Applying deep experience building and managing products at scale to ensure FSA systems deliver accurate, secure, reliable, and seamless experiences while protecting sensitive personal and financial data

Requirements:

• Must be a US Citizen
• Must complete a Background Investigation and Fingerprint check
• Males 18 and over must be registered with the Selective Service
• Relocation will not be paid
• You may be subject to serve a one-year probationary period
• One year of experience in either federal or non-federal service that is equivalent to at least a GS-13 performing two (2) out of three (3) of the following duties or work assignments: Experience serving as the product expert in the development of a scaled technology platform
• Experience serving as a product manager, overseeing internal and external software development, testing, integration, and operation
• Experience communicating technical concepts to non-technical audiences and translating business requirements into technical user stories
• Knowledge of product management principles, with a focus on user-centered design and measurable outcomes
• Skill in translating policy and technical requirements into intuitive, scalable product solutions
• Skill in managing vendors and cross-functional teams to deliver results and drive tangible product improvements
• Ability to inspire and sustain a mission-driven product culture and drive collaborative efforts amongst the teams
• Knowledge of building and operating large-scale, mission-critical systems or comparable technology infrastructure
• Attention to Detail - Is thorough when performing work and conscientious about attending to detail
• Customer Service - Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations
• Decision Making - Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions
• Information Management - Identifies a need for and knows where or how to gather information; organizes and maintains information or information management systems
• Interpersonal Skills- Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others
• Oral Communication- Expresses information to individuals or groups effectively, taking into account the audience and nature of the information
• Problem Solving- Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives
• Teamwork- Encourages and facilitates cooperation, pride, trust, and group identity
• Technical Competence- Uses knowledge that is acquired through formal training or on-the-job experience to perform one's job