Sr. Site Reliability Engineer - Observability

AppFolio is a technology leader powering the future of the real estate industry. The Sr. Site Reliability Engineer - Observability will help build common infrastructure and improve the reliability and quality of services while ensuring observability patterns are in place.

Responsibilities:

• You will be helping them to build common infrastructure as well as help improve the reliability, quality of services and overall observability patterns
• Along with your team, you’ll ensure all aspects of our shared product spaces have a plan to address any opportunities for exception reporting, capacity planning, monitoring and alerting, backups, runbooks, configuration management, DDoS protection, infrastructure as code, and disaster recovery
• You’ll collaborate or embed with engineering teams, helping them to improve the reliability and quality of their services and infrastructure as we look to support the business success of AppFolio
• You’ll be a member of the team that provides reliable, scalable observability and infrastructure for key components of the AppFolio Real Estate Platform
• You’ll help build the future of reliable, critical services, and support rapid and sustainable growth of new features

Requirements:

• Experience developing Service Level Indicators and Service Level Objectives for the above systems
• Proven ability to diagnose and monitor performance and reliability issues across the stack: relational databases, web servers, networking, OS, containers, load balancers, etc. You'll chase down performance problems and uncover root causes of system failures
• Strong coding background: you've written code to perform critical tasks or in production. The exact language doesn't matter, though we give bonus points for Go, Ruby, or Python
• Expertise with Infrastructure as Code (Terraform, CloudFormation, Pulumi, etc.)
• Expertise with Kubernetes or other container orchestration tooling and technology patterns
• Experience with Amazon Web Services (commonly EKS, RDS Aurora, Lambda, S3, EBS, Route53, DynamoDB, and VPCs)
• Bachelor's degree and at least 5 years industry experience, or equivalent work experience
• Mastery experience with some areas of our tech like Ruby on Rails, Kubernetes, MySQL, Linux, container orchestration, Networking, etc