100% Remote - Hiring for ITSM/IT Service Delivery Engineer - 12 months contract

100% Remote - Hiring for ITSM/IT Service Delivery Engineer  - 12 months contract 

Experience in  governing and enabling enterprise IT Service Management processes that support the reliability, availability, and performance of infrastructure, applications, and business services. Service Delivery (ITSM function), supports Major Incident Management, Problem (RCA) Management, Enterprise Change Management, Major Incident alert tools (PagerDuty/xMatters), Service Level Management and Availability Management. 

minimum 12+ years of overall work experience 
Able to work independently to identify improvement opportunities and drive them to completion.
Executive presence and ability to communicate with all leadership levels
High performer, results oriented, driven individual
Development experience in Python, Powershell or other
Experience with Spec Driven Development, Vibe Coding and/or AI Agent creation
Critical thinking skills and ability to take tasks and solutions from conception to delivery/implementation
Strong communication, problem solving, and analytical skills
Understanding of ITIL & ITSM Framework (Major Incident, Problem and Change Management, Availability Management, Service Level Management
Able to manage project requirements and timelines independently
Able to demonstrate a strong understanding of AI and Automation, especially as it pertains to ITSM and automation of manual efforts.
Experience with ServiceNow, PowerBI and PagerDuty or xMatters