Desktop Support Lead

Job Title: Desktop Support Lead / Technician III

Location: NYC, NY

Duration: 6+ months

Senior hands-on technical resource responsible for advanced troubleshooting, escalation resolution, onsite coordination, and supporting junior desktop/deployment technicians.

Required

Windows 10/11 desktop/laptop support

Hardware break/fix and peripheral support

Active Directory, endpoint tools, imaging, software installs

Hospital or clinical environment experience

Ticket ownership from intake to resolution

Preferred differentiators

Epic workstation support

SCCM/Intune

ServiceNow

Zebra printers, scanners, WOWs/carts, badge readers