Customer Service Representative - Work From Home

Torentify is a company that connects talented professionals with rewarding remote career opportunities. They are seeking a Customer Service Representative to support individuals and families with information about available benefit programs, providing guidance and maintaining accurate client records.

Responsibilities:

• Contact individuals who have requested information about available benefit programs
• Schedule, confirm, and coordinate virtual appointments
• Explain the next steps in the process clearly and professionally
• Respond to customer questions and provide accurate information and support
• Assist clients with completing basic online forms and updates
• Send reminders and follow-up communications to clients
• Maintain accurate and organized client records using digital systems
• Participate in remote training sessions, team meetings, and ongoing professional development
• Deliver outstanding customer service while working independently in a remote environment

Requirements:

• Strong verbal and written communication skills
• Excellent customer service and interpersonal abilities
• Strong organizational and time management skills
• Ability to work independently in a remote work environment
• Comfortable communicating with clients by phone, email, video meetings, and online platforms
• Basic computer proficiency and ability to learn new digital tools
• Positive attitude with a professional and customer-focused approach
• Experience in customer service, office administration, scheduling, or phone-based support is preferred but not required