Key skills

Site Reliability Engineering (SRE)Incident ManagementOrder-to-Cash lifecycleProcure-to-Pay lifecycleRecord-to-Report lifecycleNetSuiteCoupaWorkdaySAPSalesforceSD-WANVPNsIdentity and Access Management (IAM)Endpoint ManagementDatadogSplunkNew RelicPrometheusPythonGoTerraformRoot Cause Analysis (RCA)Infrastructure as Code (IaC)AzureIAMAzure ADOktaIdentity ManagementSaaS

About this role

Peloton Interactive is a leading company in providing innovative fitness solutions. The Sr. Manager, Incident Management and Site Reliability Engineering will lead a team to ensure the resilience and scalability of Peloton's internal systems and SaaS ecosystem.

Responsibilities:

Lead, mentor, and grow a team of SREs. Conduct 1:1s, define career growth paths, and foster a culture of high accountability and psychological safety
Transition from reactive support to proactive engineering. Align the team’s quarterly goals with broader Finance and Supply Chain digital transformation initiatives
Architect observability across complex business paths (e.g., ensuring a customer order flows from e-commerce through supply chain into the financial ledger)
Partner with business owners to define and track Service Level Objectives (SLOs) and Error Budgets for critical SaaS integrations
Own the Major Incident Response process for corporate systems. Ensure 'War Rooms' are efficient and result in actionable improvements
Lead the Root Cause Analysis (RCA) process, ensuring a culture of continuous learning and systematic 'toil' reduction
Oversee the reliability of API-driven connections and identity management (Okta/Azure AD) across our tech stack
Champion 'Infrastructure as Code' (IaC) to automate manual hand-offs between business systems using Python, Go, or Terraform

Requirements:

8+ years in SRE, DevOps, or Production Engineering, with 2+ years of direct people management experience
Deep understanding of Order-to-Cash or Procure-to-Pay cycles. You can translate a 'database lag' into its specific impact on warehouse shipping or financial reconciliation
Management of enterprise ecosystems (NetSuite, SAP, Workday, Salesforce)
Solid grasp of Networking (SD-WAN, VPNs), Identity (IAM), and Endpoint Management
Proficiency with Datadog, Splunk, New Relic, or Prometheus
Proven ability to communicate technical risk to non-technical stakeholders (CFO, General Counsel, Head of People)