Project Manager

Endpoint Clinical provides interactive response technology systems and solutions for the life sciences industry and clinical trials. The Project Manager serves as the primary client interface for post-go-live RTSM implementations, managing client relationships, project plans, change control, system maintenance, supply strategy, issue resolution, and study closeout.

Responsibilities:

• Serve as the single point of contact for the client (sponsor/CRO) for all RTSM-related activities post go-live, building trusted, long-term relationships across the life of the study
• Lead recurring client status calls and steering committee meetings; own the agenda, minutes, and action item tracking
• Manage the end-to-end change control process for live systems: intake change requests, scope impact, coordinate with Design/Build, QA, and Biostatistics, and drive changes through validation and deployment
• Own the project plan, timeline, and RAID (risks, actions, issues, decisions) log for each assigned study post go-live
• Coordinate site and depot user provisioning, training refreshers, and access issues in partnership with the Help Desk and Training teams
• Monitor drug supply forecasting, inventory thresholds, and resupply strategy conversations with the client, escalating operational risk proactively
• Manage study amendments (protocol amendments, dosing changes, new sites/countries, IP updates) from client request through implementation
• Coordinate UAT (user acceptance testing) for any post-go-live system changes with the client and internal build teams
• Track and communicate study metrics (enrollment, randomization, supply status) to the client and internal leadership
• Own financial tracking for the account, including change order scoping, budget tracking, and invoicing coordination with the client and internal finance
• Lead study close-out activities: final reconciliation, system decommissioning, archival, and lessons-learned reviews
• Act as the internal advocate for the client, partnering with Sales, Design PM, Programming, QA, and Regulatory to resolve issues quickly
• Maintain audit-ready documentation in accordance with GxP, 21 CFR Part 11, and internal SOPs

Requirements:

• 2+ years of Project Management experience in clinical trials, RTSM/IRT, clinical supply chain, or a related life sciences/technology field
• 2-4 years' experience in the life science industry
• Familiarity using SQL a plus
• Strong attention to detail and quality-focus
• Strong customer service orientation
• Excellent organizational and time management skills
• Good communication skills
• Excellent organizational skills
• Strong interpersonal skills with the ability to work effectively with a wide variety of professionals
• Able to work on multiple assignments with moderate supervision
• Bachelor's degree or equivalent preferred, or appropriate work experience
• Previous experience working in a fast-paced, entrepreneurial environment preferred