Senior Data Scientist

Gorgias is a company focused on transforming ecommerce through Conversational Commerce, aiming to enhance customer relationships via AI. They are seeking a Senior Data Scientist to lead the data science discipline within their Decision Intelligence team, responsible for defining and implementing the data science strategy to drive actionable insights and improve decision-making across the organization.

Responsibilities:

• Partner with the VP of Decision Intelligence to define and evolve the data science strategy and roadmap across Gorgias
• Own model improvement to our forecasting for Finance, including revenue forecasting, churn prediction, and scenario planning
• Mature audience segmentation and customer profiling for GTM, enabling more targeted and effective go-to-market motions
• Support retention and expansion intelligence, including improving churn risk models, identifying expansion opportunities, and evaluating the effectiveness of CS programs
• Contribute to pricing and monetization strategy through price sensitivity modeling, upgrade opportunity identification, and predictive pricing experiments
• Develop and scale experimentation frameworks and A/B testing methodologies, including defining key events and success metrics
• Work with cross-functional stakeholders to deliver actionable insights, forecasts, and strategic recommendations that drive actions in near real time
• Inherit and improve existing predictive models (fit score, intent score, churn risk, forecasting) through regular refreshes, stronger features, and updated signals
• Identify high-value, repeatable patterns and partner with the Data Engineering team to productionalize them as models within the Gorgias Decision Engine