Sr Site Reliability Engineer

Coterie Insurance is on a mission to build a world-class team to simplify commercial insurance. They are seeking a Senior Site Reliability Engineer to manage and enhance their cloud infrastructure while ensuring system reliability and performance. The role involves collaborating with development teams and improving incident response capabilities.

Responsibilities:

• Manage and maintain cloud infrastructure on Azure, including Azure Kubernetes Service (AKS) clusters and supporting resources
• Build, improve, and maintain CI/CD pipelines using GitHub Actions to support reliable and repeatable deployments
• Own and enhance our Grafana implementation; designing dashboards, configuring alerts, and supporting incident management workflows
• Monitor system health, triage incidents, and drive root cause analysis to prevent recurrence
• Collaborate with development teams to define and track SLIs, SLOs, and error budgets that align with business goals
• Contribute to infrastructure-as-code practices using Pulumi
• Identify and resolve reliability risks through capacity planning, performance tuning, and proactive system improvements
• Participate in an on-call rotation to support production systems and respond to incidents
• Document runbooks, operational procedures, and architectural decisions to support team knowledge sharing

Requirements:

• 5+ years of experience in a Site Reliability Engineering, DevOps, or Infrastructure role
• 3+ years experience working with infrastructure as code
• 2+ years of experience architecting CI/CD pipelines and cloud-based infrastructure
• Strong hands-on experience with Azure Cloud services and resource management
• Kubernetes and AKS administration, including deployments, networking, and troubleshooting
• GitHub Actions for CI/CD pipeline development and maintenance
• 3+ experience with Grafana or similar tooling, including dashboard creation, alerting configuration, and incident management
• Hands-on experience with Prometheus, Loki, or other observability tools in the Grafana ecosystem
• Proficiency in at least one scripting or programming language such as Python or Bash
• Understanding of networking fundamentals, DNS, load balancing, and container orchestration concepts
• Strong analytical and communication skills; able to diagnose complex system issues and clearly communicate findings
• Demonstrated ability to collaborate across teams and contribute to a culture of reliability
• Experience working in an agile environment with modern DevOps practices
• Experience working at a startup or in a fast-paced, cross-functional environment
• Familiarity with the insurance industry or other regulated sectors
• Familiarity with service mesh technologies (e.g., Istio)