Inside Sales Account Manager - Remote

Bosch's ELPRO Division is dedicated to providing intelligent monitoring solutions for the pharma, biotech, and healthcare industries. The Inside Sales Account Manager will manage a portfolio of house accounts, focusing on customer relationship development and revenue growth through cross-selling ELPRO products and services.

Responsibilities:

• Responsible for the management, maintenance, and growth of a defined port-folio of house accounts
• The role focuses on proactively developing existing customer relationships, identifying additional growth potential through cross-selling of ELPRO products and services, and handling new incoming transactional business
• As a member of the sales team, the Inside Sales Account Manager will be measured on overall revenue growth, customer retention, and account development within the assigned book of business
• Takes direct responsibility for the assigned house accounts
• Creates an overall strategy for the development and growth of assigned accounts
• Develops and maintains strong customer relationships within the assigned account base
• Understands customer processes, applications, and purchasing workflows
• Identifies additional growth potential by cross-selling ELPRO products and services
• Creates, manages, and reports on opportunities in the CRM/ERP system with a high level of accuracy
• Ensures accurate forecasting and pipeline transparency for assigned accounts
• Handles incoming transactional sales inquiries, quotations, and follow-up activities
• Coordinates internally with Customer Success, Operations, and project management to ensure customer satisfaction
• Collaborates with Territory Sales Managers when accounts become project-driven or exceed defined thresholds

Requirements:

• Takes direct responsibility for the assigned house accounts
• Creates an overall strategy for the development and growth of assigned accounts
• Develops and maintains strong customer relationships within the assigned account base
• Understands customer processes, applications, and purchasing workflows
• Identifies additional growth potential by cross-selling ELPRO products and services
• Creates, manages, and reports on opportunities in the CRM/ERP system with a high level of accuracy
• Ensures accurate forecasting and pipeline transparency for assigned accounts
• Handles incoming transactional sales inquiries, quotations, and follow-up activities
• Coordinates internally with Customer Success, Operations, and project management to ensure customer satisfaction
• Collaborates with Territory Sales Managers when accounts become project-driven or exceed defined thresholds
• Structured account management and selling approach
• Strong customer orientation
• Ability to manage multiple accounts and priorities
• Effective virtual communication skills
• Experience in Sales, very good communication skills and style (verbal and in writing)
• Contracts and contract negotiation