Senior Customer Success Engineer

LanceDB is a high-performance, open-source, cloud-native data platform built for AI-native and multimodal workflows. The Senior Customer Success Engineer will act as a trusted advisor to strategic customers, combining technical expertise with communication skills to ensure successful deployment and scaling of LanceDB across production workloads.

Responsibilities:

• Partner closely with customers to design, deploy, and optimize LanceDB in production environments, ensuring reliability, scalability, and performance for distributed, cloud-native workloads
• Lead technical onboarding and architecture reviews; provide best-practice guidance on system configuration, query optimization, and integration patterns
• Proactively identify adoption barriers, troubleshoot complex distributed-system issues, and coordinate with product and engineering teams to drive timely resolutions
• Own customer success metrics: deployment time, usage growth, retention, and satisfaction. Build dashboards and track health across accounts
• Develop and deliver technical enablement: create sample code, automation tools, and documentation to accelerate customer outcomes
• Serve as the customer’s technical advocate internally — communicating feature requests, influencing roadmap priorities, and improving developer experience
• Collaborate cross-functionally with sales engineering (for technical evaluations, proofs-of-concept, and demos) and support engineering (for escalations and issue triage)
• Contribute to internal tooling, runbooks, and playbooks that will form the foundation of LanceDB’s future customer success organization
• Help to shape processes, tooling, and team culture as we scale customer success and post-sales engineering