Armada is a leading provider of modular AI infrastructure for edge environments, recognized for its innovative solutions and significant funding. The Senior Customer Solutions Engineer role is focused on ensuring successful customer outcomes through technical leadership and integration of Armada's edge AI platform in complex industrial settings.

Responsibilities:

Lead Galleon workload activation across industrial customer environments, including OT application onboarding, Armada Edge Platform configuration, and production readiness validation
Act as the Armada trusted advisor and SME from pilot to production-scale in the United States and Canada, including multi-site and hybrid configurations
Design and execute OT/IT integration architecture, bridging industrial control systems, SCADA, historian, and process automation layers with Armada’s edge AI platform
Make real-time technical decisions across hardware, networking, Kubernetes, storage, and GPU layers in constrained industrial site conditions
Partner with customers to architect end-to-end edge solutions that integrate Galleon infrastructure with existing OT/IT ecosystems
Conduct site readiness assessments and field surveys across industrial facilities to facilitate frictionless Galleon deployments, including power, network, and physical infrastructure review
Serve as the primary technical point of contact (L1) for assigned North American customers post go-live
Own the technical success plan, adoption milestones, and operational maturity roadmap
Build trusted, long-term relationships with account executives, customer engineering, HW and SW engineering, Product team, as well as data & AI teams
Lead technical governance discussions, roadmap planning, and platform optimization conversations and collaborates with AEs to deliver QBRs
Acts as primary contact during escalations
Build, maintain, and actively drive Joint Success Plans (JSPs) for each assigned customer
Align deployment milestones, platform adoption, and operational maturity to customer business objectives
Use the Joint Success Plan as the primary framework for prioritization, execution, risk management, and value tracking
Regularly review progress against success plans with customer stakeholders and Armada leadership
Ensure JSPs inform deployment sequencing, adoption strategy, roadmap discussions, and expansion planning
Surface risks, dependencies, and blockers early and drive resolution with clear ownership
Accelerate time-to-value in industrial edge environments by driving rapid workload operationalization on the Galleon platform, from initial activation through stable production
Drive Galleon workload expansion across new industrial applications, operational domains, business units, and physical sites
Identify and pursue expansion opportunities including additional Galleon deployments and workloads
Drive improved operational efficiency by integrating workloads into the Armada Marketplace for scalable deployment
Ensure customer environments remain stable, secure, and production-ready
Proactively identify scaling risks, architectural gaps, and technical debt
Coordinate with Product, Engineering, and Support teams to resolve issues efficiently
Operate confidently within US and Canadian data residency, privacy, and security expectations
Support customer security reviews, audits, and governance processes
Balance global delivery standards with regional regulatory and customer requirements
Maintain disciplined access control, documentation, and operational hygiene
Act as a senior technical presence for North American customers, setting the bar for execution and customer engagement
Mentor junior FDEs, TAMs, and delivery engineers as the region scales
Contribute to deployment standards, runbooks, and repeatable best practices
Partner closely with the Sr. Director of Customer Success & Delivery, Americas on priorities and escalations
Work with Sales on expansion planning while maintaining a trusted post-sale posture
Provide structured feedback to Product and Engineering teams based on real customer usage

Requirements:

8+ years of experience in solutions engineering, systems integration, field engineering, or technical customer-facing roles, with at least 3 years in industrial or OT-adjacent environments
Proven experience with OT/IT integration, including familiarity with industrial protocols (Modbus, OPC-UA, PROFIBUS, or equivalent), SCADA systems, historians, and process automation environments
Hands-on experience deploying and operationalizing applications at the edge, including containerized workload management, Kubernetes, and distributed infrastructure in constrained environments
Demonstrated ability to own the full customer technical lifecycle — from solution scoping and workload activation through expansion planning and long-term account ownership
Willingness to travel across North America as required
Clear, confident communication style suited for both operational technology (OT) engineers on the plant floor and executive stakeholders in industrial organizations
Industry background in one or more of: energy (oil & gas, power generation), manufacturing, mining, or aerospace & defense
Direct experience with industrial edge computing, modular data centers, or ruggedized infrastructure deployed in operational environments (offshore, remote, classified, or hazardous area)
Experience deploying and operationalizing AI, ML, or HPC workloads on edge infrastructure, including GPU-accelerated compute and real-time inference pipelines in industrial settings
Familiarity with industrial certification frameworks such as IEC 62443, ISA/IEC standards, NORSOK, DNV, MIL-SPEC, or equivalent regulatory environments relevant to the target industries
Solutions architecture or pre-sales engineering background, with ability to translate complex industrial customer requirements into edge platform designs and workload activation plans
Comfort operating with ambiguity and owning outcomes end to end

Senior Field AI Solutions Engineer

Key skills

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