Customer Service Representative

Ikigai is seeking a Customer Service Representative to provide exceptional support to customers in a fully remote role. The position serves as the primary contact for inquiries and support requests, resolves issues, assists with account and order management, and collaborates across departments to improve the customer experience.

Responsibilities:

• Respond to customer inquiries via phone, email, chat, or social media in a professional and timely manner
• Troubleshoot product or service issues and provide appropriate solutions or escalate when necessary
• Assist customers with account management, billing, product details, and order processing
• Document customer interactions and feedback to improve service quality
• Maintain up-to-date knowledge of products, services, and company policies to provide accurate information
• Collaborate with other departments to resolve customer issues and ensure a positive customer experience
• Continuously improve customer service processes based on feedback and industry best practices

Requirements:

• Must be a U.S. citizen or authorized to work in the U.S
• High school diploma or equivalent; college degree preferred
• 1+ years of experience in customer service or related field
• Excellent verbal and written communication skills
• Strong problem-solving abilities and the ability to think on your feet
• Proficiency with customer service software and Microsoft Office Suite
• Ability to work independently and meet performance goals in a remote setting
• Strong attention to detail and the ability to handle multiple tasks at once
• Experience in a customer support role within a technical, retail, or e-commerce environment
• Familiarity with CRM tools such as Zendesk, Salesforce, or Freshdesk
• Multilingual skills are a plus