Order Entry & Customer Service

Talking Out of Turn is a stationery, gift, and lifestyle brand serving both B2C and B2B customers. The Customer Experience Specialist manages customer support, order entry, wholesale account needs, CRM and order data, and cross-functional coordination to ensure efficient fulfillment and a positive customer experience.

Responsibilities:

• Respond promptly to customer inquiries via phone, email, and chat
• Provide accurate product information, resolve issues, and ensure customer satisfaction
• Assist customers with product selection, order status, and tracking information
• Handle and resolve customer complaints in a timely and professional manner
• Accurately enter customer orders for both B2B and B2C transactions
• Verify order details, including pricing, quantities, and shipping information
• Coordinate with internal departments to ensure orders are processed efficiently and shipped on time
• Monitor backorders, cancellations, and order changes
• Support wholesale customers by providing quotes, entering bulk orders, and addressing account-specific needs
• Liaise with B2B clients to manage order timelines, customization requests, and invoicing
• Build and maintain strong relationships with wholesale partners through exceptional service
• Maintain accurate records of customer interactions and orders in CRM and order management systems
• Update customer information, order history, and product returns as needed
• Generate and analyze reports to track order trends, customer feedback, and service efficiency
• Work closely with sales and production teams to coordinate order fulfillment and meet customer expectations
• Collaborate with the marketing team on product launches and promotions, ensuring accurate communication to customers
• Provide feedback to improve processes, customer experience, and product offerings

Requirements:

• Previous experience in customer service, order entry, or a related field
• Strong communication skills and the ability to interact professionally with customers and team members
• Attention to detail and accuracy in data entry and order management
• Ability to multitask in a fast-paced environment
• Familiarity with CRM systems, order entry software, and e-commerce platforms
• experience in B2B and B2C environments
• Experience in wholesale customer service or account management
• Knowledge of retail and/or wholesale product distribution
• Familiarity with Shopify, Gorgias, Faire, Quickbooks, or other e-commerce platforms